Beauty Refined Client Policies

Beauty Refined locations are independently owned and operated and are expected to follow Beauty Refined brand standards. Appointment, cancellation, payment, refund and other client policies are administered by the location providing your services and may vary based on location and applicable law.

Appointment & Deposit Policy

All new clients are required to provide a credit card and pay a $75* appointment deposit at the time their first appointment is booked.

The $75* deposit is non-refundable (except for where required by applicable law) but will be applied toward eligible services received at the appointment.

If an appointment is canceled within 48 hours of the scheduled appointment time or the client does not show for the appointment, the deposit will be forfeited in accordance with our Cancellation & No-Show Policy.

*amount may vary by location and is determined by the location owner.

Late Arrivals

Arriving late may reduce the amount of time available for your treatment. Our team will make every reasonable effort to complete your scheduled service within the remaining appointment time without compromising the quality or safety of your treatment.

Clients arriving more than 10 minutes late may be required to reschedule their appointment. If the appointment must be rescheduled due to a late arrival, applicable cancellation fees may apply.

Cancellation & No-Show Policy

Beauty Refined maintains a 48-hour Cancellation & No-Show Policy to respect the time of our clients and providers and to ensure appointment availability for other clients.

Appointments canceled or rescheduled within 48 hours of the scheduled appointment time, as well as appointments where the client does not show, are subject to the following fees:

Consultations: A $75* fee may be charged for missed or late-canceled skincare, injectable, laser, or other scheduled consultations.
Scheduled Treatment Time: A fee of $50* per 30 minutes of scheduled appointment time may be charged for missed or late-canceled treatment appointments.

Applicable fees will be charged to the credit card on file.

We understand that unexpected circumstances can occur. Individual Beauty Refined locations may use reasonable discretion when evaluating extenuating circumstances.

By scheduling an appointment with Beauty Refined, you acknowledge and agree to the applicable Cancellation & No-Show Policy.

*amount may vary by location and is determined by the location owner.

Service Refund Policy

Beauty Refined does not provide refunds for services that have already been provided, except for where required by applicable law.

Aesthetic and wellness treatment outcomes can vary from person to person. While our providers work with each client to develop an appropriate treatment plan and achieve the desired outcome, specific results cannot be guaranteed.

Additional treatments may be recommended or required to achieve or maintain a client’s desired results. Unless otherwise agreed upon, clients are responsible for the cost of additional treatments.

If you have concerns regarding the outcome of a treatment, please contact the Beauty Refined location where your service was performed so the team can evaluate your concerns and discuss appropriate next steps.

Retail Product Policy

Retail product purchases are final sale and are not eligible for refunds, except for where required by applicable law

Defective products may be exchanged for the same product within 48 hours of purchase, subject to verification by the Beauty Refined location where the product was purchased.

Gift Card Policy

Gift card and gift certificate purchases are non-refundable except where otherwise required by applicable law.

Additional terms, including expiration requirements, may vary based on applicable state law.

Credit Card & Payment Processing Fees

Individual Beauty Refined locations may charge a credit card processing or surcharge fee where permitted by applicable law and payment network requirements.

Any applicable processing fee will be disclosed to the client prior to completing the transaction.

Alternative payment methods may be available and can vary by location.

If a credit card refund is authorized, applicable processing fees may be deducted from the refund where permitted by law.

Privacy & Mobile Information

Beauty Refined and its independently owned and operated franchise locations are committed to protecting client information.

By providing your mobile number and opting in to receive text messages, you consent to receive communications related to your appointments, services, and, where separately authorized, marketing and promotional messages. Consent to receive marketing communications is not a condition of purchasing any product or service. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP or following the opt-out instructions provided.

Mobile information and text-message opt-in consent will not be sold or shared with third parties for their own marketing or promotional purposes. Information may be shared with service providers as necessary to support business operations and communications, subject to applicable privacy requirements.

Medical and health information will be collected, used, and disclosed in accordance with applicable privacy laws and the privacy practices of the medical practice or provider responsible for your care.

For additional information regarding how personal information is collected, used, stored, and shared, please review the applicable Privacy Policy, SMS Terms & Conditions, and Notice of Privacy Practices, where applicable.

Client & Patient Relationship

Beauty Refined is a franchised brand, and individual Beauty Refined locations may be independently owned and operated. Your relationship for non-medical services and retail purchases is with the Beauty Refined location providing those services or products.

Certain medical and aesthetic services may be provided through a separate medical practice or by licensed medical providers operating in accordance with applicable state law. For those services, the medical practice and its licensed providers are responsible for your medical care, including clinical assessments, treatment recommendations, medical decisions, and treatment outcomes.

Beauty Refined, as the franchisor, establishes brand standards and supports its franchise system but does not provide medical care, make individual clinical decisions, or establish a provider-patient relationship with clients of independently owned franchise locations.

Beauty Refined Locations

Beauty Refined operates through company-owned and/or independently owned and operated franchise locations.

Policies may be administered by the individual Beauty Refined location providing your services. Certain fees, payment methods, services, and policies may vary by location based on applicable laws and operational requirements.

For information regarding a specific Beauty Refined location, including address, phone number, hours, services, or location-specific policies, please visit the Locations section of the Beauty Refined website.

Beauty Refined®
Helping you love your reflection.